Job Description:
- Manage the online communities of The Astoria Group
- Reply to all reviews received via different Online Travel Agency (OTA) websites like Booking(dot)com, Agoda, etc.
- Assist handling and tracking crises and complaints online
- Proactively report critical issues to appropriate departments and key officers
- Improve messaging structure of The Astoria Group accounts for efficient communication
- Perform review audits and competitive analyses from other community management efforts
- Monitor overall performance of the brand’s social media pages and online listings
- Generate reports from OTA data and compile information into a presentation
- Help the team in the development of original digital content
- Assist in promoting a positive brand image in online channels for The Astoria Group
Minimum Qualifications and Experience:
- 1 to 2 years relevant experience in community management and crisis resolution.
- Maintains good judgment and composure when dealing with challenging situations
- Proven experience in the creation of online content and its best practices
- Familiarity with social media management software
- Experience using Microsoft Office apps
- Stay relevant by knowing the best practices of community management and content development
- Can work under pressure and meet deadline
